Privacy Policy

Last Updated: Aug 21, 2025

At Xcellivance Business Solutions("Xcellivance," "we," "our," or "us"), we take privacy seriously. This Privacy Policy explains how we collect, use, safeguard, and share your information—including Protected Health Information (PHI)—in the course of delivering our Revenue Cycle Management (RCM) services.

1. Personal and Healthcare Data We Collect

1.1 Protected Health Information (PHI)

  • Name and contact details
  • Date of birth
  • Medical diagnoses and treatment details
  • Insurance and claims information

1.2 Personal & Professional Information

  • Name, email, phone number, and organization details
  • Account credentials (if applicable)
  • Communication records

1.3 Non-Personal Information

  • IP address
  • Browser type and operating system
  • Referring website and site usage

2. Purpose of Data Processing

  • Facilitate billing, coding, and claims processing
  • Communicate with providers, payers, and authorized parties
  • Improve services and client support
  • Ensure compliance with HIPAA and healthcare laws
  • Conduct audits, quality checks, and regulatory reporting

3. HIPAA Privacy & Security Standards

  • Employee HIPAA training
  • Administrative, technical, and physical safeguards
  • Restricted access controls and encryption measures

4. Permitted Disclosures of Data

We do not sell or rent your personal information or PHI.

  • To trusted business associates under BAAs
  • As required to deliver contracted services
  • To comply with legal obligations or court orders
  • With explicit consent, when applicable

5. Data Protection & Security Controls

  • Encryption (in transit and at rest)
  • Strong authentication and access controls
  • Regular audits and vulnerability assessments
  • Limited access to PHI based on role and necessity

6. Your Privacy Rights

  • Access your personal information or PHI
  • Request corrections or updates
  • Request deletion (subject to legal requirements)
  • Obtain an accounting of PHI disclosures

To exercise your rights, please contact us.

7. Data Storage and Retention

We retain personal and healthcare-related information only as long as necessary to:

  • Deliver services
  • Comply with legal/regulatory requirements
  • Resolve disputes

After retention periods expire, data is securely deleted or anonymized.

8. Revisions to Our Privacy Practices

We may update this Privacy Policy from time to time. The "Last Updated" date will always reflect the most recent revision. Continued use of our services indicates your acceptance of any updates.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Email: info@xcellivance.com

Address: 3rd Floor, Yashoda Complex, near City Marble, Dimna Road, Mango, Jamshedpur, East Singhbhum, Jharkhand, Pin: 831012

Privacy Officer: Avinash Kumar Sinha